It is an easy question, but the answer is far more difficult. Cokeva has been in business over 25 years repairing failed electronic assemblies, so it is a question we answer on a daily basis. The assemblies I am talking about all worked at one time. They were in service,…
Your job is to keep the service supply chain healthy. You buy service spares from the manufacturing entity of your company or from a contract manufacturer whose first priority is making parts and products for your company to sell as new. There will come a time when the manufacturer announces…
Repairing products is the core of what Cokeva does. Every detail of the unit undergoing the test and repair processes is captured in our quality information system, eQuantus. What is done with this information is the key to improving product quality. Some customers show only a passing interest in the…
That new car smell, that fresh leather, that perky engine that starts on a dime and responds immediately to my desire. Ah yes, a new car. As comfortable as the car is to drive, equally comforting is the realization that I am surrounded by a 36-month / 36,000-mile warranty. Life…
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