Cokeva Achieves Phenomenal Customer Experience Score
Ranking above national benchmarks Roseville, California – December 23, 2019 – Cokeva, the industry leader in repair, test and refurbishment of high-tech products, has announced the results of their 2019 Net Promoter Score survey, a measure of customer experience and satisfaction. The company’s Net Promoter Score (NPS) was 93. The…
Cokeva Celebrating 30 Years
Company began as Comtek Computer Service in 1989 Roseville, California – August 9, 2019 – Cokeva, the industry leader in repair, test and refurbishment of high-tech products, proudly celebrates its 30th anniversary this year. Cokeva’s core competency is providing high quality, cost-effective, technical repair and supply chain enterprise solutions. The…
Why do electronic assemblies fail?
It is an easy question, but the answer is far more difficult. Cokeva has been in business over 25 years repairing failed electronic assemblies, so it is a question we answer on a daily basis. The assemblies I am talking about all worked at one time. They were in service,…
Why having a repair strategy is often the best lifetime support strategy
Your job is to keep the service supply chain healthy. You buy service spares from the manufacturing entity of your company or from a contract manufacturer whose first priority is making parts and products for your company to sell as new. There will come a time when the manufacturer announces…
The Value in Mining Failure Data
Repairing products is the core of what Cokeva does. Every detail of the unit undergoing the test and repair processes is captured in our quality information system, eQuantus. What is done with this information is the key to improving product quality. Some customers show only a passing interest in the…
Car Repair is Scary (so is repairing your service parts)!
That new car smell, that fresh leather, that perky engine that starts on a dime and responds immediately to my desire. Ah yes, a new car. As comfortable as the car is to drive, equally comforting is the realization that I am surrounded by a 36-month / 36,000-mile warranty. Life…
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